Guide · Moore Automation · Free

Missed-call text-back for service businesses

When the crew is on a job, new calls often hit voicemail. A text-back can help—if a human still owns the conversation and you approve the wording first. This is a process guide, not a promise of more jobs or revenue.

What “text-back” means here

Inbound only — someone already called your business number
Owner-approved copy — you edit the exact words before anything is live
Named callback owner — a person closes the loop
Not bulk marketing — not cold lists, not robocalls, not AI voice spam

Minimum process (paper works)

Missed call is noticed (voicemail, ring log, or front counter note)
One person owns the next step within a time box (example: 15–20 minutes during open hours)
Optional: send a short approved text that invites a reply
Human follows up by phone or text when free
Write the outcome: reached / left message / not a fit / booked

Do not turn on any SMS tool until account ownership, consent posture, opt-out language, and copy are reviewed.

Sample wording (edit before use)

“Hi, this is [Company]. Sorry we missed your call. Reply with your name, service address, and what you need help with. A team member will follow up. Reply STOP to opt out.”

Examples only. Adjust for your trade, area, and compliance needs. Not legal advice.

More text-back examples →

Free tools first

Optional $149 worksheet kit

Owner card, callback map, draft bank you edit, tracker, 7-day plan, worked example. Not software. Not live SMS install. No guaranteed revenue.

Buy on Stripe — $149 Kit details All free tools

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