Plumbing · Free guide · Moore Automation
Plumbing missed-call follow-up
Leak, clog, and water-heater calls do not wait for a free tech. If the phone hits voicemail mid-job, the useful question is who owns the next step—not whether you “usually get back to people.”
Where plumbing shops drop the ball
- Two people assume the other will call
- Emergency tone in the first reply without a real plan
- After-hours messages reviewed too late the next day
- No written log—so the same miss repeats
Simple operating rules
- One name owns first contact during open hours
- Time box (pick something you can keep)
- Optional approved text-back that invites a reply + STOP
- Human phone follow-up when free
- Write: reached / left message / not a fit / booked
Sample text (edit before use)
“Hi, this is [Company Plumbing]. Sorry we missed your call. Reply with your name, address, and whether water is actively leaking. A team member will follow up. Reply STOP to opt out.”